3-RETURN AND EXCHANGE POLICY

At AVENSSA, we take pride in delivering high-quality products. While we hope you're completely satisfied with your purchase, we understand that sometimes things don't go as planned — and we're here to help. We offer a 7-day return and exchange policy to ensure your experience is smooth and satisfactory.

3.1 Returns

We want you to feel confident with every purchase. If something isn't right, we'll do our best to resolve it quickly and transparently.

Eligibility:

• Item must be unused, unwashed, and in its original condition

• All original tags, packaging, and accessories must be included

• In case of damage or defect, the issue must be clearly visible in the photos provided How to Start:

To initiate a return, please email avenssa@avenssa.co within 7 days of receiving your order and include your order number, a brief explanation, and required photos (size tag, packaging, full product, and defect).

Non-Returnable Situations:

• Sizing Issues: Customers are responsible for selecting the correct size based on the available chart
  

• Change of Mind: We do not accept returns based on style or color preferences if the product matches the description

• Opened or used products (items that come in contact with the skin)

• Custom items or gift cards

• Note: A 15% restocking fee may apply to high-value items.

3.2 Refunds

Once approved, your refund will be issued to the original payment method within 5 to 15 business days. Shipping charges are non-refundable.

3.3 Exchanges

Received a defective item? Let us know within 7 days at avenssa@avenssa.co. We'll arrange an exchange if stock is available.

3.4 Return Shipping

Unless the return is due to our error, return shipping costs are the customer's responsibility. We recommend using a trackable shipping method.